General FAQs »
Is there a chance of winning real money?
Best Bet Casino is a free to play social casino game intended for entertainment purposes only. While you may elect to make in-app purchases to enhance your gaming experience, there is no chance of winning real money.
Where can I find my User ID?
You can find your User ID by clicking on the gear icon in the top right corner of your screen. Your User ID will be located within the pop up window and will begin with ‘RS’ or ‘bbc’ followed by a series of numbers.
How do I turn the sound on/off?
You can turn the sound on or off by clicking on the gear icon in the upper right corner of your screen and toggling the button on/off for music and SFX (sound effects).
What are the odds of winning in Best Bet Casino?
All games in Best Bet Casino are based off the same mechanics as real casino games. The chances of winning and losing with no guarantees is what the thrill of the game is all about! Your odds of winning will not change based on purchases made.
Billing FAQs »
I have not received my purchase yet.
Please completely close out of the application and relaunch to refresh your account. If your coin or power up purchase is still not available please use the Contact Us button and provide as many details as possible in regards to your purchase. Our Customer Support team will get back to you and award any verified missing purchases as soon as possible.
I think I was charged twice.
Please completely close out of the application and relaunch to refresh your account. If your coin or power up purchase is still not available please use the Contact Us button and provide as many details as possible in regards to your purchase. Our Customer Support team will get back to you and award any verified missing purchases as soon as possible.
I have a question about a recent purchase.
If you have questions regarding your purchase that can not be found in our FAQs please select the Contact Us button above. Our Customer Support team will answer any questions you may have as soon as possible. Please have a copy of the purchase receipt available if applicable.
What methods of payment are accepted?
All purchases made in Best Bet Casino are processed by the app store associated with your device. To input updated payment information, new payment information, or see valid forms of payment please visit the app store associated with your device.
I need help troubleshooting a purchase.
We apologize if you are experiencing difficulties when making a purchase in Best Bet Casino.
First, please close out of the game completely and relaunch the game. If the purchase attempt will not process please select the Contact Us button above and our Customer Support team will gladly assist you.
Does making a purchase affect my odds of winning?
Game Play FAQs»
How can I earn more free coins?
Free coins can be earned by collecting your daily and bi-hourly bonuses!
Players can also Like Best Bet Casino on Facebook for even more free coins!
How does the daily bonus work?
Spin the daily bonus wheel every day to collect your daily bonus! Players can gain up to three consecutive days on their daily bonus and win more coins!
How do I level up?
Leveling up is easy in Best Bet Casino – all you have to do is play! Each bet you make or game you play will contribute to your overall XP (experience points) which determines your level. You may increase your bets to increase the amount of XP earned with each spin when playing slots! Level up to unlock exclusive games and new game content!
What are power ups used for?
You can earn or purchase power ups to give you a big boost in Bingo! Power ups may be of the normal, unique, or rare variety and escalate in their overall ability to help you achieve a Bingo! You can acquire power ups in Bingo games or by purchasing with coins or real money.
To access your power ups or purchase more go into the Bingo lobby, select the Bingo room you want to play in, and then click on the blue lightning icon at the top of your screen.
What are collectibles?
Collectibles are items that you can collect in all of our Bingo rooms. Some collectibles may be purchased using your coin balance and some may only be gathered from within the game. Some collectibles are rare while others may be collected more frequently. Once you have completed a collectibles collection you can claim the prize from that collection! The prize amounts vary depending on collection and Bingo room.
What are achievements?
Achievements are markers set up throughout the game to help you keep track of and reward your progress! As you reach achievements, you will be rewarded with free coins. You can click on the level icon in the top right corner of your screen to see which achievements you have secured and what achievement you can earn next!
How do I get on the Leaderboard?
Your Leaderboard status is based on the total amount of wins accumulated during a single session. The largest of these total wins are then recorded and presented on a daily, weekly and all-time Leaderboard. Increase your bet to increase your win payouts for a chance at dominating the Leaderboard!
Where can I find pay table information for slots?
You can find the pay table for slots by clicking on the pay table icon in the slot game you are playing. Pay table icons can be found in the bottom left corner of your screen in most of our slot games. Konami games display the Help/Pay button in the lower right corner of the game.
How is my bet determined?
There are two important factors in a bet: a default bet and a maximum bet. Your default bet is determined by your coin balance; the larger your coin balance the bigger your default bet will be. Your maximum bet is determined by your level; the higher your level the larger your maximum bet!
How does insurance in blackjack work?
Insurance in blackjack is considered a side bet and may be made at 50% the amount of your actual bet. The side bet may only be made when the dealer’s open card is an ace. The side bet is on the dealer having blackjack; if you win your hand you win your actual bet, and if the dealer wins his hand you will win the side bet! The side bet is paid 2:1.
What does surrender mean in blackjack?
Surrender is an option that allows you to fold your hand and receive half of your bet back. A surrender is only available for your first two cards, before you have decided to hit, stand or split. Surrender is not offered if the dealer shows an Ace.